Frequently Asked Questions
We have gathered the most common questions our customers ask.
Cannot find your answer? Reach out to our team directly.
General Questions
How do I know which hearing aid is right for me?
The best hearing aid depends on your level of hearing loss, lifestyle, and personal preferences regarding size and features. Our specialists are happy to review your audiogram and provide a personalized recommendation at no cost.
Email your hearing test to support@hearingcorp.com or call our team directly.
Where do I send my audiogram or hearing test results?
Take a clear photo or scan of your most recent hearing test and email it to support@hearingcorp.com. We will review it and recommend the most suitable device options for your hearing profile.
Do I need a prescription to purchase a hearing aid?
Many of our devices are available over-the-counter (OTC) and do not require a prescription.
For prescription-level devices, we will guide you through the process of obtaining the appropriate documentation.
Are your hearing aids new or refurbished?
All hearing aids sold by Hearing Health Group, LLC are brand new. We do not sell refurbished or pre-owned devices.
Are your hearing aids new or refurbished?
All hearing aids sold by Hearing Health Group, LLC are brand new. We do not sell refurbished or pre-owned devices.
Orders, Shipping, and Payment
How long does shipping take?
All hearing aid orders ship via USPS Priority Mail at no cost. Most domestic shipments arrive within 2 to 3 business days after the order is processed. A tracking number is emailed once your order ships.
Do you offer payment plans?
Yes. At checkout, you may select an installment payment option. Rates range from 0% to 36% APR depending on eligibility.
Installment plans are subject to a credit check and are offered through approved lending partners. A down payment may be required for some plans.
What currencies do you accept?
Our store supports USD, CAD, AUD, GBP, EUR, and JPY. Pricing is displayed in your selected currency at checkout.
Can I change or cancel my order after placing it?
If your order has not yet shipped, please contact us immediately and we will do our best to accommodate a change or cancellation.
Once an order has shipped, it falls under our standard return policy.
Returns and Warranty
What is your return policy?
We offer a 60-day satisfaction guarantee on all hearing aids. If you are not fully satisfied within 60 days of receiving your device, contact our team to initiate a return.
Refunds are processed promptly upon receipt of the returned item in acceptable condition.
Are accessories and supplies eligible for return?
Certain personal-use items such as ear tips, wax guards, and chargers may not be eligible for return once opened, due to hygiene and safety standards. Please review the return eligibility of specific items before purchasing.
Do the hearing aids come with a warranty?
Yes. Most hearing aids include a manufacturer's warranty covering defects in materials and workmanship. Warranty terms vary by brand and model. Contact our team for warranty details on a specific device.
Hearing Aid Support
What if my hearing aid needs adjustment after I receive it?
We include complimentary remote programming adjustments during your 60-day trial period.
If your device needs fine-tuning after this window, professional reprogramming sessions are available at $45.00 per appointment.
Can I use a smartphone app to control my hearing aids?
Many of the hearing aids we carry are Bluetooth-enabled and compatible with companion apps for iOS and Android.
These apps allow you to control volume, switch listening programs, and stream audio. Visit our Smartphone Apps page for setup guides.